Return and Refund Policy
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for non-cosmetic products. Please refer to the exemptions below for cosmetic items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@demoi.ch. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at admin@demoi.ch.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What qualifies for a refund?
We give refunds only if the goods were not shipped. if the goods were shipped but did not arrive due to an incomplete address provided by the client or local post/customs issues, the most we can do is to resend the product at our cost.
When can I return/exchange the product?
We strictly mention no return no exchange on our website so clients are aware of the conditions prior to concluding the purchase. We only accept return and exchange if the goods are damaged in a way that they cannot function as it is supposed to do.
Can I return it if thé product came with packaging defects?
We exercise utmost quality control prior to shipping the products. This means we ensure that the product is shipped at its best condition. However, things can happen upon shipping transit but this is unfortunately beyond our control. Thus we cannot exchange products because of superficial defects alone.